Microsoft updates, KB numbers, and the support articles that go with them

Cujo the sheppard mix

Cujo the sheppard mix

By now most of you know about Windows 10 and if you are on Windows 7, 8, or 8.1 you likely have a white flag icon in your system tray in the lower righthand corner of your screen.

This flag comes from a Microsoft update, KB3035583. and it does a couple of things, one of which is to push you to move over to Windows 10. If you actually try to read what MS’s own update tool says that this update does, it is cryptic. There is no mention of Windows 10 nor an operating system upgrade that could be pushed to you without your knowledge.

So…when was the last time that you actually read the support knowledge base articles that go with the Microsoft updates that are being pushed to your system?

Most of the time the wording is innocuous. Other times…it can be vague and your own imagination will have to go to work.

Infoworld magazine seems to have uncovered info about the “important” upgrade that is basically “nagware”

http://www.infoworld.com/article/2906002/operating-systems/mystery-patch-kb-3035583-for-windows-7-and-8-revealed-it-s-a-windows-10-prompter-downloader.html

The wording of the update says, “This update enables additional capabilities for Windows Update notifications when new updates are available to the user. It applies to a computer that is running Windows 8.1 or Windows 7 Service Pack 1 (SP1).”

But Microsoft seems to take advantage of their customers not reading what these knowledge base support articles are actually doing.

If you read the following article, also from Infoworld, you can see how MS has been pushing failed updates with old KB numbers months after their initial installation attempts have failed.

http://www.infoworld.com/article/3004441/microsoft-windows/microsoft-surreptitiously-reissues-botched-patch-kb-3097877-for-windows-7.html

So this wraps up the second short worded version of this conversation. More will follow—stay tuned!

Cutting the umbilical cords

With my webhosting needs diminishing and the loss of two major clients due to the fault of my soon to be former service provider, I have decided to essentially fire them. I was paying them several hundred dollars per year for hosting services and they repaid the favor by trying to prove me wrong whenever a problem surfaced rather than fix the problem.

Sorry Dave you cannot do that

Sorry Dave you cannot do that

This happened time and time again. I won’t even go into the time they made a major service upgrade and lost not just all of my data but the data for most of the subscribers affected by the upgrade.

Basically…I started with this company when they were small and now they don’t even do web/email hosting anymore. Their sole focus is server monitoring.

But if you want an idea how frustrating dealing with these guys were you can read this exchange with their tech support

Anyhow…I’ll be working with this new site now. Let me know if you have any ideas.